Question en attente de réponse
Il me dit que la mise a jour des donnés sont impossible
Réponses
Bonsoir sana
Pour télécharger l'app Orange et Moi c'est simple, suivez les étapes suivants:
1- Entrer sur la Playstore
2- Taper sur la barre de recherche " Orange et Moi "
3- Choisissez Orange et Moi Sénégal
4- Cliquer sur les trois petits point puis sur installer
5- Patienter pour le téléchargement et l'installation
6- Vous pouvez maintenant profiter de votre app préféré directement sur le menu téléphone
si c'est ça ne passe pas verifie si ton mémoire n'est pas plein.
Si vous avez toujours le même résultat vous vous rapprocher d'Ibou notre digital manager en énumérant votre problème il va vérifier puis le régler vous pouvez lui parler sur l’un des canaux ci-dessous :
Facebook : https://web.facebook.com/orange.sn/
Twitter: https://twitter.com/orange_sn
Par mail: serviceclient@orange-sonatel.com
Via l'application Orange et moi (disponible sur IPhone et Android)
Merci de nous revenir.cordialement
merci après de choisir la meilleure réponse
hello Sana
Merci de nous avoir rejoint dans la communauté. Essaye de redemarrer votre telephone si ca marche pas il faut désinstaller l’application et le télécharger a nouveau, et vérifie que ton portable est bien paramétrer. Si ça marche toujours pas je t'invite à te rapprocher de notre service client sur Facebook géré par Ibou , en énumérant votre problème il va vérifier puis le régler
Plus de détails sur nos canaux digitaux ici
https://www.orange.sn/service-client-digital
,
Je pense qu'il parle de l'application qui ne fait pas apparaitre les infos après l'installation.
C'est assez normal. Mais pour la mise à jour des données, assures toi que ton réseau 3G est activé puis réactualise l'application en le fermant et le rouvrant.
Si même nécessaire redémarre le terminal.
Et si ca ne vient toujours pas, laisse quelques temps avec toujours le réseau mobile activé. Ca viendra forcément.
Vous pouvez l'installer en allant sur votre navigateur cliquant sur ce lien:https://www.apkmonk.com/app/com.orange.myorange.osn
Ensuite vous si vous lancez l'installation appuyer sur parametres ----- activer sources inconnues.
Essayer cela pour voir merci de me revenir
Bonjour Sana,
Est-ce que les données mobiles sont activées? Peux-tu stp vérifier si le téléphone autorise l'application à accéder aux données mobiles?
Je t'invite également à vérifier si les paramètres APN sont bons.
Community Manager
Je te conseille de voder la cache de vôtre playstore après faite-nous savoir si ça fonctionne ou non
Si vous ne savez pas comment vider la cache des données en cache dite le nous et nous seront là pour apporter nôtre aide
Bonne journée
bonjour sana
tu a pu installer l'application
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Peut être que ta version d'Android est dépassée. C'est ce qui m'a poussé à acheter un nouveau car l'ancien qui a la version d'Android 6 ne pouvait prendre aucune application d'orange.
Si c'est pas ça alors rend toi sur play store.
J'espère que ma réponse a été très utile pour toi. Si oui n'oublie surtout pas de la certifée stp
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