[Assistance Orange Sénégal] Suivi de la question: Flybox ou Box Bi Orange : Comment gérer les soucis de connexion ? fr https://assistance.orange.sn/ Wed, 13 Oct 2021 23:09:32 GMT Wed, 13 Oct 2021 23:09:32 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Si votre Flybox n’est plus connecté à internet :</span><br style="box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"> <span style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; word-spacing: 0px;">Commencez par redémarrer votre modem Flybox et attendez quelques instants pour que la connexion au réseau de Orange soit rétablie :</span><br style="box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"> <strong>a) Utiliser la touche Marche / Arrêt pour éteindre votre Flybox</strong><br> <strong>b) Débranchez la prise secteur</strong><br> <strong>c) Retirer la puce de votre Flybox et patienter 30 secondes puis la remettre</strong><br> <strong>d) Mettre en marche votre Flybox à l’aide du bouton Marche / Arrêt et patienter que les voyants se stabilisent</strong><br> <span style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; word-spacing: 0px;">Si votre connexion est devenue lente :</span><br style="box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"> <span style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; word-spacing: 0px;">Avant toute chose, vérifiez que vous n’avez pas épuisé votre forfait Flybox. Pour cela vous pouvez:</span><br style="box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"> <span style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; word-spacing: 0px;">Vous connecter à votre Espace client Orange </span><a style="box-sizing: border-box;" href="http://www.passorange.sn/"><span style="box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="color: windowtext; text-decoration: none; text-underline: none;">www.passorange.sn</span></span></a> ou <a style="box-sizing: border-box;" href="http://www.orangeetmoi.sn/"><span style="box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><span style="color: windowtext; text-decoration: none; text-underline: none;">www.orangeetmoi.sn</span></span></a>.</p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Pour toute demande d’assistance complémentaire, vous pouvez contacter le service client par Mail: <a href="mailto:serviceclient@orange-sonatel.com">serviceclient@orange-sonatel.com</a>, sur <a href="http://bit.ly/2MZOgvF">Messenger</a> , Whatsapp au 00221771370101 ou sur le <a href="http://onelink.to/6h78t2">chat M</a>axit</span></p></div> <div class="body-ft"></div> </div> Wed, 13 Oct 2021 23:09:32 GMT https://assistance.orange.sn/questions/2776116-flybox-box-bi-orange-gerer-soucis-connexion/answers/7126687 https://assistance.orange.sn/questions/2776116-flybox-box-bi-orange-gerer-soucis-connexion/answers/7126687 7126687 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2776116 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Flybox <span style="mso-spacerun: yes;"> </span>ou Box Bi Orange : Comment gérer les soucis de connexion ?</span></p></div> <div class="body-ft"></div> </div>