[Assistance Orange Sénégal] Suivi de la question: Quelle est la procédure de résiliation d’un abonnement Wifi ? [Assistance Orange Sénégal] Suivi de la question: Quelle est la procédure de résiliation d’un abonnement Wifi ? fr https://assistance.orange.sn/ Wed, 13 Oct 2021 17:16:52 GMT Wed, 13 Oct 2021 17:16:52 GMT answers Réponse de Anonyme Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; letter-spacing: -.15pt; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">La résiliation d’une offre Fixe/internet/TV se fait en agence. Pour cela, il faut que la durée d’engagement contractuelle soit atteinte.</span></p> <p class="MsoNormal" style="line-height: 150%;"><span data-mce-mark="1"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; letter-spacing: -.15pt; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">A l’issu de l’échéance, vous pouvez :</span></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span data-mce-mark="1"><span data-mce-mark="1"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; letter-spacing: -.15pt; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">-<span data-mce-mark="1">          </span></span></span><strong><span data-mce-mark="1">Faire une demande de résiliation et y joindre une copie de  votre pièce d'identité</span></strong></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; line-height: 200%; mso-list: l0 level1 lfo1;"><span data-mce-mark="1"><span data-mce-mark="1"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; letter-spacing: -.15pt; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">-<span data-mce-mark="1">          </span></span></span><strong><span data-mce-mark="1">Restituer le matériel remis</span></strong></span></p> <p class="MsoNormal" style="text-indent: -18.0pt; line-height: 200%; mso-list: l0 level1 lfo1;"><span data-mce-mark="1"><span data-mce-mark="1"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; letter-spacing: -.15pt; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">-<span data-mce-mark="1">          </span></span></span><strong><span data-mce-mark="1">Régler les factures dues, y compris cel</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">le du mois de la résiliation (calculée au prorata).</span></span></p> <p class="MsoNormal" style="line-height: 150%;"><span data-mce-mark="1"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Si toutes les conditions sont réunies, votre demande sera traitée dès réception.</span></span></p> <p class="MsoNormal" style="line-height: 150%;"><span data-mce-mark="1"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">La liste de nos agences et leur localisation sont disponibles sur </span><a href="https://agence.orange.sn/"><span style="color: windowtext; text-decoration: none; text-underline: none;"><span data-mce-mark="1">https://agence.orange.sn/</span></span></a></span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Pour toute demande d’assistance complémentaire, vous pouvez contacter le service client par Mail: <a href="mailto:serviceclient@orange-sonatel.com">serviceclient@orange-sonatel.com</a>, sur <a href="http://bit.ly/2MZOgvF">Messenger</a> , Whatsapp au 00221771370101 ou sur le <a href="http://onelink.to/6h78t2">chat M</a>axit</span></p></div> <div class="body-ft"></div> </div> Wed, 13 Oct 2021 17:16:52 GMT https://assistance.orange.sn/questions/2751003-procedure-resiliation-abonnement-wifi/answers/7126292 https://assistance.orange.sn/questions/2751003-procedure-resiliation-abonnement-wifi/answers/7126292 7126292 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2751003 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black; letter-spacing: -.15pt; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">Quelle est la procédure de résiliation d’un abonnement Wifi ? </span></p></div> <div class="body-ft"></div> </div>