[Assistance Orange Sénégal] Suivi de la question: Le service 4G ne marche pas sur mon téléphone, que faire? fr https://assistance.orange.sn/ Sun, 09 May 2021 14:21:12 GMT Sun, 09 May 2021 14:21:12 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; color: black;">Pour vous connecter sur la 4G, il faut réunir un certain nombre de critères :</span></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black;"><span style="mso-list: Ignore;">1-<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; color: black;">Avoir un téléphone compatible 4G</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black;"><span style="mso-list: Ignore;">2-<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; color: black;">Avoir une puce 4G (disponible en agence gratuitement si vous présentez votre pièce d’identité et un terminal compatible 4G)</span></p> <p class="MsoListParagraphCxSpLast" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: black;"><span style="mso-list: Ignore;">3-<span style="font: 7.0pt 'Times New Roman';">    </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; color: black;">Etre dans une zone couverte 4G. Les zones couvertes 4G sont disponibles ici </span><span class="MsoHyperlink"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;"><a href="http://www.sonatel.sn/2019/03/01/cartes-de-couverture-2g-3g-4g-sur-les-sites-de-la-sonatel/">http://www.sonatel.sn/2019/03/01/cartes-de-couverture-2g-3g-4g-sur-les-sites-de-la-sonatel/</a></span></span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; color: black;">Ensuite, vérifier si la fonction 4G est activée sur votre téléphone. </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; color: black;">Android : </span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Paramètres &gt; Sans fil et réseaux &gt; Réseau mobile &gt; Type de réseau préféré</span></strong></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;"> </span></strong></p> <p class="MsoNormal" style="margin-bottom: 3.0pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;">iOS : <strong style="mso-bidi-font-weight: normal;">Ouvrez les « Paramètres » de votre iPhone &gt; Sélectionnez « Réseau cellulaire ».Basculez l'option « Données cellulaires » sur ON &gt; Basculez l'option « Activer la 4G » sur ON</strong></span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif;"> </span></strong></p> <p class="MsoNormal">Pour toute demande d’assistance complémentaire, vous pouvez contacter le service client par Mail: <a href="mailto:serviceclient@orange-sonatel.com">serviceclient@orange-sonatel.com</a>, sur <a href="http://bit.ly/2MZOgvF">Messenger</a> , <a href="https://wa.me/221771370101">Whatsapp au 00221771370101</a> ou sur le <a href="http://onelink.to/6h78t2">chat Maxit</a></p></div> <div class="body-ft"></div> </div> Sun, 09 May 2021 14:21:12 GMT https://assistance.orange.sn/questions/2645097-service-4g-marche-telephone-faire/answers/6749647 https://assistance.orange.sn/questions/2645097-service-4g-marche-telephone-faire/answers/6749647 6749647 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2645097 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p><span style="font-size: 12pt; font-family: 'Times New Roman';" data-sheets-value='{"1":2,"2":"FAQ 4 semaine 13 "}' data-sheets-userformat='{"2":15295,"3":{"1":0},"4":[null,2,16777215],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":2,"11":4,"12":0,"14":[null,2,0],"15":"\"Times New Roman\"","16":12}'>Le service 4G ne marche pas sur mon téléphone.</span></p></div> <div class="body-ft"></div> </div>