[Assistance Orange Sénégal] Suivi de la question: Orange et Moi Sénégal: une application qui simplifie votre quotidien fr https://assistance.orange.sn/ Tue, 12 Jan 2021 10:45:48 GMT Tue, 12 Jan 2021 10:45:48 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="margin-bottom: 15pt; text-align: justify; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Pour faciliter le quotidien de ses abonnés, Orange Sénégal met à disposition un Espace client, accessible par Internet.</span></p> <p class="MsoNormal" style="margin-bottom: 15pt; text-align: justify; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Grâce à votre application Orange et Moi, vous pouvez gérer au mieux vos abonnements, aussi bien mobile que fixe. </span></p> <p class="MsoNormal" style="margin-bottom: 15pt; text-align: justify; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Pour y accéder, télécharger l’application sur Apple Store ou Play Store en tapant Orange et Moi Sénégal ou sur orangeetmoi.sn pour créer votre compte gratuitement. </span></p> <p class="MsoNormal" style="margin-bottom: 15pt; text-align: justify; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">L’espace client Orange et moi permet de changer de formule Jamono, suivre une demande ou encore contacter le service client.</span></p> <p class="MsoNormal" style="margin-bottom: 15pt; text-align: justify; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Quelles sont les fonctionnalités disponibles  sur Orange et Moi Sénégal ?</span></strong></p> <p class="MsoNormal" style="margin-left: 0cm; text-align: justify; text-indent: -18pt; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 10pt; line-height: 150%; font-family: 'Noto Sans Symbols';">●<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">      </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Gérer votre abonnement</span></strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;"> : sur Orange et moi vous pouvez suivre la consommation de votre abonnement, acheter un forfait (Illimix, pass Internet), Suivre l’état d’avancement d’une demande ou d’une réclamation.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;"> </span></p> <p class="MsoNormal" style="margin-left: 0cm; text-align: justify; text-indent: -18pt; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 10pt; line-height: 150%; font-family: 'Noto Sans Symbols';">●<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">      </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Retrouver des informations essentielles </span></strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">: Votre espace client vous permet de  client permet de retrouver des informations importantes telles que le code d’une carte mal grattée ou le code Puk pour débloquer une carte SIM. </span></p> <p class="MsoNormal" style="margin-left: 0cm; text-align: justify; text-indent: -18pt; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 10pt; line-height: 150%; font-family: 'Noto Sans Symbols';">●<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">      </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Consulter ses factures </span></strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">: en cas de besoin, il est possible de retrouver toutes ses factures directement dans son espace abonné Free mobile. L’Espace abonné permet également de procéder au règlement de certaines factures en attente.</span></p> <p class="MsoNormal" style="margin-left: 0cm; text-align: justify; text-indent: -18pt; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 10pt; line-height: 150%; font-family: 'Noto Sans Symbols';">●<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">      </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Effectuer des transactions Orange Money </span></strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">: Tout en Orange à portée de clic est une réalité, en plus des opérations télécom, vous pouvez effectuer des transactions Orange Money telles que le transfert d’argent et les paiements marchands. </span></p> <p class="MsoNormal" style="margin-left: 0cm; text-align: justify; text-indent: -18pt; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 10pt; line-height: 150%; font-family: 'Noto Sans Symbols';">●<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">      </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Contacter l’assistance </span></strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">: Pour vos besoins d’assistance technique ou commerciale, le service client est disponible sur le chat Orange et Moi. </span></p> <p class="MsoNormal" style="margin-left: 0cm; text-align: justify; text-indent: -18pt; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><span style="font-size: 10pt; line-height: 150%; font-family: 'Noto Sans Symbols';">●<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">      </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Suivi demande et réclamation : </span></strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Vous pouvez savoir en temps l’état d’avancement d’une demande ADSL/Fibre ou une réclamation au niveau du service client. </span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"><strong><span style="font-size: 12pt; font-family: 'Times New Roman', serif;">PS </span></strong><span style="font-size: 12pt; font-family: 'Times New Roman', serif;">: <strong><em>L’utilisation de l’application est gratuite. Vous pouvez contacter l’assistance même quand votre forfait internet est épuisé</em></strong></span></p></div> <div class="body-ft"></div> </div> Tue, 12 Jan 2021 10:45:48 GMT https://assistance.orange.sn/questions/2570116-orange-senegal-application-simplifie-quotidien/answers/6270821 https://assistance.orange.sn/questions/2570116-orange-senegal-application-simplifie-quotidien/answers/6270821 6270821 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2570116 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p><span style="font-size: 12pt; font-family: 'Times New Roman';" data-sheets-value='{"1":2,"2":"Orange et Moi Sénégal: une application qui simplifie votre quotidien"}' data-sheets-userformat='{"2":13245,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"10":1,"11":4,"12":0,"15":"Times New Roman","16":12}'>Orange et Moi Sénégal: une application qui simplifie votre quotidien</span></p></div> <div class="body-ft"></div> </div>