[Assistance Orange Sénégal] Suivi de la question: Orange et Moi: Votre espace client pour gérer votre abonnement Fixe fr https://assistance.orange.sn/ Wed, 09 Dec 2020 09:15:45 GMT Wed, 09 Dec 2020 09:15:45 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Avec votre application Orange et Moi vous vous pouvez désormais gérer votre abonnement fixe (ADSL et Fibre) Orange.</span></p><p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Vous pouvez :</span></p><p class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; "><span style="font-size: 12pt; line-height: 150%; font-family: Symbol;">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">       </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Suivre la consommation de votre crédit</span></strong></p><p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; "><span style="font-size: 12pt; line-height: 150%; font-family: Symbol;">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">       </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Consulter et télécharger  vos factures Orange</span></strong></p><p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; "><span style="font-size: 12pt; line-height: 150%; font-family: Symbol;">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">       </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Faire une réclamation sur vos factures</span></strong></p><p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; "><span style="font-size: 12pt; line-height: 150%; font-family: Symbol;">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">       </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Suivre l’état d’avancement de vos demandes ou réclamations</span></strong></p><p class="MsoListParagraphCxSpLast" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; "><span style="font-size: 12pt; line-height: 150%; font-family: Symbol;">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';">       </span></span><strong><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Contacter le service client pour vos besoins d’assistance.</span></strong></p><p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;">Pour ce faire, il faut rattacher votre ligne fixe à votre compte Orange et Moi.</span></p><p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12pt; line-height: 150%; font-family: 'Times New Roman', serif;"> <span style="letter-spacing: -0.25pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Pour ce faire, il faut au préalable rattacher votre abonnement Fixe à votre compte Orange et Moi.</span></span></p><p><span style="font-size: 12pt; line-height: 107%; font-family: 'Times New Roman', serif; letter-spacing: -0.25pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Allez dans le menu latéral en haut et à droit de la page d’accueil de l’application Orange et Moi.</span></p><p><span style="font-size: 12pt; line-height: 107%; font-family: 'Times New Roman', serif; letter-spacing: -0.25pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"></span></p><p style="text-align: center;"><img src="https://sonatel.engagement.dimelo.com/files/attachments/237/cd/0ce4f6149871f0d25905f8ab6b1db63f1d4v2-Orange_et_Moi_Gestion_abonnement_Wifi_Orange.jpg?65acdd" data-id="5fd096090e69dc40aa17647a" style="width: 234px;"></p><ul> <li>Appuyer sur mon compte puis Rattacher une ligne<p><img src="https://sonatel.engagement.dimelo.com/files/attachments/ba7/34/842c4708daa72d96e677dc46cd7429e36e1v2-Orange_et_Moi_Gestion_abonnement_Wifi_Orange_1.JPG?e61250" data-id="5fd096350e69dc3014f29aaf"></p> </li> </ul><ul> <li>Renseigner le numéro de la ligne Fixe à rattacher ou le numéro client :</li> </ul><p><img src="https://sonatel.engagement.dimelo.com/files/attachments/638/3e/76e60073618cf564f2401c3852c721c92d0v2-Orange_et_Moi_Gestion_abonnement_Wifi_Orange_2.JPG?bea149" data-id="5fd0964c5267226b02ee26b5"></p><p><strong style="background-color: initial;"><em>Gérez votre abonnement en toute simplicité avec notre application Orange et Moi disponible sur http://onelink.to/6h78t2</em></strong></p><p style="text-align: center;"></p></div> <div class="body-ft"></div> </div> Wed, 09 Dec 2020 09:15:45 GMT https://assistance.orange.sn/questions/2538264-orange-espace-client-gerer-abonnement-fixe/answers/6174739 https://assistance.orange.sn/questions/2538264-orange-espace-client-gerer-abonnement-fixe/answers/6174739 6174739 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2538264 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p><span style="font-size: 12pt; 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