[Assistance Orange Sénégal] Suivi de la question: Téléphone Volé: comment faire pour le retrouver avec Orange? fr https://assistance.orange.sn/ Tue, 10 Nov 2020 11:28:04 GMT Tue, 10 Nov 2020 11:28:04 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; mso-bidi-font-size: 11.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">En cas de vol de votre mobile, portez plainte au commissariat de police le plus proche ou à la gendarmerie.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; mso-bidi-font-size: 11.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Afin de bloquer votre numéro et d'en interdire l'utilisation par un tiers, vous devez contacter <span style="mso-spacerun: yes;"> </span>le service client en ligne sur les canaux suivants : </span></p> <ol type="1" start="1"> <li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: FR;" lang="EN-US">Facebook :</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: FR;" lang="EN-US"> <a href="https://web.facebook.com/orange.sn?_rdc=1&amp;_rdr"><span style="color: windowtext; text-decoration: none; text-underline: none;">facebook.com/orange.sn</span></a></span> </li> <li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: FR;">Twitter</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: FR;"> <a href="https://twitter.com/supportorange?lang=en"><span style="color: windowtext; text-decoration: none; text-underline: none;">@SupportOrange</span></a> ou @Orange_sn</span> </li> <li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><strong>Application Maxit : </strong></li> <li class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; line-height: 150%; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: FR;" data-mce-mark="1">Email :</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: FR;" data-mce-mark="1"> <a href="mailto:serviceclient@orange-sonatel.com"><span style="color: windowtext; text-decoration: none; text-underline: none;" data-mce-mark="1">serviceclient@orange-sonatel.com</span></a></span> </li> </ol> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; mso-bidi-font-size: 11.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Une fois l'enregistrement de votre plainte effectué, les services de police se chargent de nous transmettre une réquisition.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; mso-bidi-font-size: 11.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">À réception de cette dernière, nous effectuons les vérifications nécessaires pour retrouver votre téléphone. </span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; mso-bidi-font-size: 11.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Un retour sera fait à l’autorité pénale après le traitement de la réquisition. </span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; mso-bidi-font-size: 11.0pt; line-height: 150%; font-family: 'Times New Roman',serif;">Pensez à noter l’IMEI de votre téléphone pour faciliter son traçage.<span style="mso-spacerun: yes;">  </span>L’Imei est disponible au *#06#. </span></p> <p class="MsoNormal">Pour toute demande d’assistance complémentaire, vous pouvez contacter le service client par Mail: <a href="mailto:serviceclient@orange-sonatel.com">serviceclient@orange-sonatel.com</a>, sur <a href="http://bit.ly/2MZOgvF">Messenger</a> , <a href="https://wa.me/221771370101">Whatsapp au 00221771370101</a> ou sur le <a href="http://onelink.to/6h78t2">chat Maxit</a></p></div> <div class="body-ft"></div> </div> Tue, 10 Nov 2020 11:28:04 GMT https://assistance.orange.sn/questions/2507654-telephone-vole-faire-retrouver-orange/answers/6084453 https://assistance.orange.sn/questions/2507654-telephone-vole-faire-retrouver-orange/answers/6084453 6084453 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2507654 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p><span style="font-size: 12pt; font-family: 'Times New Roman';" data-sheets-value='{"1":2,"2":"Téléphone Volé: comment faire pour le retrouver avec Orange?"}' data-sheets-userformat='{"2":12861,"3":{"1":0},"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"12":0,"15":"Times New Roman","16":12}'>Téléphone Volé: comment faire pour le retrouver avec Orange?</span></p></div> <div class="body-ft"></div> </div>