[Assistance Orange Sénégal] Suivi de la question: Comment signaler un souci sur un service fixe internet et TV d’Orange? fr https://assistance.orange.sn/ Thu, 04 Jun 2020 20:10:42 GMT Thu, 04 Jun 2020 20:10:42 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Si vous avez un souci sur votre service fixe internet et TV, assurez-vous que :</span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Vos factures sont payées. </span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Les câbles reliant prise murale, modem et décodeur sont bien branchés.</span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Redémarrez le modem. S’il n’y a aucune amélioration, vous pouvez contacter le service client d’Orange via les canaux ci-dessous :</span></p> <p class="MsoListParagraphCxSpFirst" style="text-indent: -18.0pt; line-height: 150%; mso-list: l1 level1 lfo2;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';">      </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">#1413#. Un assistant technique vous contactera <span style="mso-spacerun: yes;"> </span>par mail à l’adresse communiquée lors de la signalisation. </span></p> <p class="MsoListParagraphCxSpMiddle" style="text-indent: -18.0pt; line-height: 150%; mso-list: l1 level1 lfo2;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';">      </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';"><a href="https://web.facebook.com/orange.sn">Facebook</a>, <a href="https://twitter.com/orange_sn">Twitter</a>, <a href="https://www.instagram.com/orange_senegal">Instagram</a></span></p> <p class="MsoListParagraphCxSpLast" style="text-indent: -18.0pt; line-height: 150%; mso-list: l1 level1 lfo2;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';">      </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Adresse <a href="mailto:serviceclient@orange-sonatel.com">Mail</a> : <a href="mailto:assistance.orange@orange-sonatel.com">assistance.orange@orange-sonatel.com</a> en précisant : La perturbation notée, le numéro de la ligne fixe et un numéro mobile. Un technicien vous contactera.</span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Le service client d’Orange est disponible 24H/7</span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Gérez votre abonnement en toute simplicité avec notre application Orange et Moi disponible sur http://onelink.to/6h78t2</span></p></div> <div class="body-ft"></div> </div> Thu, 04 Jun 2020 20:10:42 GMT https://assistance.orange.sn/questions/2360340-signaler-souci-service-fixe-internet-tv-orange/answers/5648780 https://assistance.orange.sn/questions/2360340-signaler-souci-service-fixe-internet-tv-orange/answers/5648780 5648780 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2360340 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; background: white;">Comment signaler un souci sur un service fixe internet et TV d’Orange?</span></strong></p></div> <div class="body-ft"></div> </div>