[Assistance Orange Sénégal] Suivi de la question: Absence de Tonalité sur ma ligne Fixe: Comment faire les premières vérifications? fr https://assistance.orange.sn/ Wed, 29 Apr 2020 10:07:03 GMT Wed, 29 Apr 2020 10:07:03 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Lorsque vous constatez<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">  </span>une absence de tonalité sur votre ligne fixe, vous pouvez procéder à <span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"> </span>quelques vérifications simples avant de contacter votre service client.</span></p> <p class="MsoNormal" style="line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="text-decoration: underline;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Vérification des<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">  </span>branchements</span></span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">.</span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Il se pourrait que le post téléphonique soit tout simplement mal branché.</span></p> <p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: .0001pt; margin-left: 36.0pt; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">-<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">          </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Sur les offres<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">  </span>ADSL, le téléphone se branche directement au modem (sur Phone 1 ou Phone 2) <strong style="mso-bidi-font-weight: normal;"><em style="mso-bidi-font-style: normal;">NB : Si vous êtes un nouvel abonné à compter du mois de mars.</em></strong></span></p> <p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: .0001pt; margin-left: 36.0pt; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">-<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">          </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Sur les offres fibre, le téléphone continue à se brancher sur la prise classique murale.</span></p> <p class="MsoNormal" style="line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="text-decoration: underline;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Test de l’émission et de la réception d’appel</span></span></strong></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Pour le test en émission :</span></p> <p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: .0001pt; margin-left: 36.0pt; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">-<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">          </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Décrochez le combiné puis composer un numéro quelconque fonctionnel (mobile ou fixe)</span></p> <p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: .0001pt; margin-left: 36.0pt; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">-<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">          </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Si vous entendez la tonalité d’occupation, assurez-vous que vos factures sont réglées. Si vos factures sont réglées, contactez votre assistant Orange en ligne au #1413#</span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Pour le test en réception :</span></p> <p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: .0001pt; margin-left: 36.0pt; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">-<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">          </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Composez à partir de votre smartphone, le numéro de votre ligne fixe </span></p> <p class="MsoNormal" style="margin-top: 0cm; margin-right: 0cm; margin-bottom: .0001pt; margin-left: 36.0pt; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1; border: none; mso-padding-alt: 31.0pt 31.0pt 31.0pt 31.0pt; mso-border-shadow: yes;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">-<span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">          </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">Vérifiez au niveau du fixe puis décrocher.</span></p> <p class="MsoNormal" style="line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman';">S’il n’y a aucun son, vérifier votre facture ou vous rapprocher de votre assistant Orange en ligne au <strong style="mso-bidi-font-weight: normal;">#1413#</strong></span></p> <p class="MsoNormal">Pour toute demande d’assistance complémentaire, vous pouvez contacter le service client par Mail: <a href="mailto:serviceclient@orange-sonatel.com">serviceclient@orange-sonatel.com</a>, sur <a href="http://bit.ly/2MZOgvF">Messenger</a> , <a href="https://wa.me/221771370101">Whatsapp au 00221771370101</a> ou sur le <a href="http://onelink.to/6h78t2">chat Maxit</a></p></div> <div class="body-ft"></div> </div> Wed, 29 Apr 2020 10:07:03 GMT https://assistance.orange.sn/questions/2321559-absence-tonalite-ligne-fixe-faire-premieres-verifications/answers/5541924 https://assistance.orange.sn/questions/2321559-absence-tonalite-ligne-fixe-faire-premieres-verifications/answers/5541924 5541924 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2321559 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Absence de Tonalité sur ma ligne Fixe: Comment faire les premières vérifications?</p></div> <div class="body-ft"></div> </div>