[Assistance Orange Sénégal] Suivi de la question: Plus besoin de me déplacer en agence pour mes besoins d'assistance (Service Après-vente). fr https://assistance.orange.sn/ Tue, 31 Mar 2020 15:36:52 GMT Tue, 31 Mar 2020 15:36:52 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Grâce à la présence digitale d’Orange, il est maintenant possible d’effectuer certaines opérations sans déplacement.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Avec votre smartphone, tablette ou votre ordinateur connecté à internet, vous pouvez effectuer les actions suivantes en ligne :</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Orange Money :</span></strong></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Demander la réinitialisation ou le déblocage<span style="mso-spacerun: yes;">  </span>de votre code<span style="mso-spacerun: yes;">  </span>secret compte Orange Money</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Demander le renvoi de votre code Woyofal</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Demander une correction d’une erreur de transfert d’argent</span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Demander une ouverture ou un déplafonnement d’un compte Orange Money</span></p> <p class="MsoListParagraphCxSpLast" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Imprimer un reçu suite paiement de facture</span></p> <p class="MsoNormal" style="line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><em style="mso-bidi-font-style: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">NB : Pour plus d’efficacité sur la prise en charge, nous vous suggérons de rattacher une copie de votre pièce d’identité en cours de validité, préciser le numéro concerné et le maximum de détails pouvant faciliter la compréhension et le traitement.</span></em></strong></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">FAQ Orange Money sur </span></strong><a href="/questions/browse?utf8=%E2%9C%93&amp;search=&amp;with_category%5B%5D=3083&amp;with_category%5B%5D=3070"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">Assistance.Orange-Money</span></strong></a><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';"> ou sur</span></strong><a href="https://www.orange.sn/orange-money"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">https://www.orange.sn/orange-money</span></strong></a></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Wifi/ADSL : Assistance technique ou commerciale pour votre abonnement Fibre ou ADSL Orange.</span></strong></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">L’assistance technique et commerciale est plus que jamais accessible.<br> Vous pouvez faire les premières vérifications sur </span><a href="/questions/browse?utf8=%E2%9C%93&amp;search=&amp;with_category%5B%5D=3066&amp;with_category%5B%5D=3070"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">Assistance.orange.sn</span></strong></a></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Si vous ne trouvez pas réponses à votre préoccupation,<span style="mso-spacerun: yes;">  </span>vous pouvez contacter le service client</span></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level1 lfo2;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Au #1413# ou, </span></p> <p class="MsoListParagraphCxSpLast" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level1 lfo2;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Contacter Ibou sur Messenger http://bit.ly/2MZOgvF en précisant le numéro concerné et votre numéro de téléphone mobile.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Demande d’information ou d’assistance sur les offres mobiles :</span></strong></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Un Service à activer ou désactiver, vous pouvez consulter les FAQ sur </span><a href="/questions/browse?utf8=%E2%9C%93&amp;search=&amp;with_category%5B%5D=3070&amp;with_category%5B%5D=3069"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">Assistance Mobile</span></a></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">L’application Maxit vous permet également de vous assister vous-même dans l’onglet </span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">Assistance.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><a href="https://www.orange.sn/service-client-digital"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">Le service client digital</span></strong></a><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';"> est disponible 24H/24 7J/7 sur </span><a href="https://web.facebook.com/orange.sn"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">Facebook</span></a><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">, </span><a href="https://twitter.com/orange_sn"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">Twitter</span></a><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';">, </span><a href="https://www.instagram.com/orange_senegal"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">Instagram</span></a><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';"> et par </span><a href="mailto:serviceclient@orange-sonatel.com"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: windowtext;">Mail</span></a><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif';"> pour vous assister.</span></p></div> <div class="body-ft"></div> </div> Tue, 31 Mar 2020 15:36:52 GMT https://assistance.orange.sn/questions/2281949-besoin-deplacer-agence-besoins-assistance-service-vente/answers/5439952 https://assistance.orange.sn/questions/2281949-besoin-deplacer-agence-besoins-assistance-service-vente/answers/5439952 5439952 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2281949 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Plus besoin de me déplacer en agence pour mes besoins d&#39;assistance (Service Après-vente).</p></div> <div class="body-ft"></div> </div>