[Assistance Orange Sénégal] Suivi de la question: Erreur entre Transfert d'argent et achat crédit : Comment ne plus se tromper ? fr https://assistance.orange.sn/ Tue, 31 Mar 2020 15:17:58 GMT Tue, 31 Mar 2020 15:17:58 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Erreur entre Transfert d'argent et achat crédit : Comment ne plus se tromper ?</span></strong></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Par inattention, il nous arrive parfois de nous tromper de transaction.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">En voulant effectuer un transfert d’argent, vous acheter du crédit. (Exemple : vous souhaitez transférer 25.000 F, mais par erreur, vous faites plutôt un achat de crédit d’une valeur de 25.000 F). </span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Pour éviter cela, c’est simple, suivez nos astuces.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Avec les codes USSD #144#, prenez le soin de bien relire minutieusement <span style="mso-spacerun: yes;"> </span>le message récapitulatif <span style="mso-spacerun: yes;"> </span>avant de valider votre opération.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Nos applications Orange Money et Orange &amp; Moi, permettent également de ne pas se tromper d’opération. Chaque opération possède une catégorie lisible avec une icône qui lui est propre.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Avec l’application Orange Money</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">, vous avez les catégories : </span></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';">      </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Transfert d’argent, qui se poursuit par : </span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level2 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">La saisie ou la sélection du numéro du destinataire depuis votre répertoire </span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level2 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Le montant, </span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level2 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Le choix d’un transfert par code et la prise en charge (ou pas) des frais de retrait, </span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level2 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Le récapitulatif de la transaction avant la validation par votre code secret </span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"> </span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level1 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';">      </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Achat de crédit pour soi ou pour un autre numéro </span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l1 level2 lfo1;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Si vous achetez du crédit pour vous même, c’est simple : </span></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 108.0pt; mso-add-space: auto; text-align: justify; text-indent: -9.0pt; line-height: 150%; mso-list: l1 level3 lfo1;"><span style="font-size: 16.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';">   </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Tapez le montant à acheter. Vous recevez le message récapitulant votre achat</span></p> <p class="MsoListParagraphCxSpLast" style="margin-left: 108.0pt; mso-add-space: auto; text-align: justify; text-indent: -9.0pt; line-height: 150%; mso-list: l1 level3 lfo1;"><span style="font-size: 16.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';">   </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Validez votre achat en saisissant votre code secret après avoir lu le récapitulatif.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"> </span></strong></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">L’application Orange et Moi</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"> permet aussi aux clients d’acheter du crédit et d’effectuer un transfert d’argent. C’est le même schéma que celui de l’application Orange Money.</span></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l2 level1 lfo2;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';">      </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Transfert d’argent : suivre les mêmes étapes</span></p> <p class="MsoListParagraphCxSpLast" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l2 level1 lfo2;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';">      </span></span></span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Achat de crédit pour soi ou pour un autre numéro : suivre les mêmes étapes.</span></p> <p class="MsoNormal" style="text-align: justify; line-height: 150%;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Pour minimiser les risques d’erreur, nous vous conseillons<span style="mso-spacerun: yes;">  </span>de privilégier les applications :</span></p> <p class="MsoListParagraphCxSpFirst" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo3;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1; mso-ansi-language: FR;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR;">Orange Money, disponible via</span></strong></p> <p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level2 lfo3;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Courier New'; mso-fareast-font-family: 'Courier New'; color: black; mso-themecolor: text1; mso-fareast-language: FR;" lang="EN-US"><span style="mso-list: Ignore;">o<span style="font: 7.0pt 'Times New Roman';">   </span></span></span><strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-fareast-language: FR;" lang="EN-US">App store:</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-fareast-language: FR;" lang="EN-US"> </span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1;" lang="EN-US"><a href="https://itunes.apple.com/us/app/orange-money-senegal/id1447224280?mt%3D8&amp;sa=D&amp;source=hangouts&amp;ust=1552390043265000&amp;usg=AFQjCNEVl5IuuY0f1aakCjS91WX7BNUIxQ"><span style="mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-fareast-language: FR; text-decoration: none; text-underline: none;">itunes.apple.com/us/app/orange.money.senegal</span></a></span></p> <p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level2 lfo3;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Courier New'; mso-fareast-font-family: 'Courier New'; color: black; mso-themecolor: text1; mso-fareast-language: FR;" lang="EN-US"><span style="mso-list: Ignore;">o<span style="font: 7.0pt 'Times New Roman';">   </span></span></span><strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-fareast-language: FR;" lang="EN-US">Google play:</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-fareast-language: FR;" lang="EN-US"> </span><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1;" lang="EN-US"><a href="https://play.google.com/store/apps/details?id=com.orange.mobile.orangemoney"><span style="mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-fareast-language: FR; text-decoration: none; text-underline: none;">play.google.com/store/apps/orange.mobile.orangemoney</span></a></span></p> <p class="MsoListParagraphCxSpMiddle" style="text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level1 lfo3;"><span style="font-size: 12.0pt; line-height: 150%; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-themecolor: text1; mso-ansi-language: FR;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt 'Times New Roman';">         </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR;">Orange et Moi disponible via</span></strong></p> <p class="MsoListParagraphCxSpMiddle" style="margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level2 lfo3;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Courier New'; mso-fareast-font-family: 'Courier New'; color: black; mso-themecolor: text1;" lang="EN-US"><span style="mso-list: Ignore;">o<span style="font: 7.0pt 'Times New Roman';">   </span></span></span><strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-fareast-language: FR;" lang="EN-US">App store</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1;" lang="EN-US"><span style="mso-spacerun: yes;">   </span>https://apple.co/2Dr161V</span></p> <p class="MsoListParagraphCxSpLast" style="margin-left: 72.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; line-height: 150%; mso-list: l0 level2 lfo3;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Courier New'; mso-fareast-font-family: 'Courier New'; color: black; mso-themecolor: text1;" lang="EN-US"><span style="mso-list: Ignore;">o<span style="font: 7.0pt 'Times New Roman';">   </span></span></span><strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; color: black; mso-themecolor: text1; mso-fareast-language: FR;" lang="EN-US">Google play</span></strong><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1;" lang="EN-US"> http://bit.ly/2SLR9pd</span></p></div> <div class="body-ft"></div> </div> Tue, 31 Mar 2020 15:17:58 GMT https://assistance.orange.sn/questions/2281910-erreur-transfert-argent-achat-credit-tromper/answers/5439878 https://assistance.orange.sn/questions/2281910-erreur-transfert-argent-achat-credit-tromper/answers/5439878 5439878 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2281910 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Erreur entre Transfert d'argent et achat crédit : Comment ne plus se tromper ?</p></div> <div class="body-ft"></div> </div>