[Assistance Orange Sénégal] Suivi de la question: Comment récupérer ou réinitialiser le code de son compte Orange Money ? fr https://assistance.orange.sn/ Tue, 31 Mar 2020 14:53:36 GMT Tue, 31 Mar 2020 14:53:36 GMT answers Anonyme <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">L’utilisation du service Orange Money requiert un code secret pour sécuriser les transactions. Un oubli ou blocage de ce code peut arriver, ce qui nécessite son déblocage ou réinitialisation.</span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">Grâce au service client en ligne d’Orange, cette opération est très simple.</span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">Il suffit de contacter </span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: FR;" lang="EN-US"><a href="https://www.orange.sn/service-client-digital"><strong><span style="color: windowtext; mso-ansi-language: FR;" lang="FR">le service client digital</span></strong></a></span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: FR;"> disponible 24H/24 7J/7 sur </span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: FR;" lang="EN-US"><a href="https://web.facebook.com/orange.sn"><strong><span style="color: windowtext; mso-ansi-language: FR;" lang="FR">Facebook</span></strong></a></span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: FR;">, </span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: FR;" lang="EN-US"><a href="https://twitter.com/orange_sn"><strong><span style="color: windowtext; mso-ansi-language: FR;" lang="FR">Twitter</span></strong></a></span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: FR;">, et par </span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: FR;" lang="EN-US"><a href="mailto:serviceclient@orange-sonatel.com"><strong><span style="color: windowtext; mso-ansi-language: FR;" lang="FR">Mail</span></strong></a></span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: FR;"> pour vous assister.</span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">Pour faire la demande, il faut préciser les informations suivantes (en privé sur </span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: FR;" lang="EN-US"><a href="https://web.facebook.com/orange.sn"><strong><span style="color: windowtext; mso-ansi-language: FR;" lang="FR">Facebook</span></strong></a></span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">ou </span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: FR;" lang="EN-US"><a href="https://twitter.com/orange_sn"><strong><span style="color: windowtext; mso-ansi-language: FR;" lang="FR">Twitter</span></strong></a></span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">) :  </span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 38.8pt; text-align: justify; text-indent: -18.0pt; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">·</span><span style="font-size: 7.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">         </span><strong><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">Le numéro concerné</span></strong></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 38.8pt; text-align: justify; text-indent: -18.0pt; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">·         <strong>Le solde de son compte et le montant de la dernière transaction,</strong></span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 38.8pt; text-align: justify; text-indent: -18.0pt; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">·</span><span style="font-size: 7.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">         </span><strong><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">Une copie (Recto-verso) de la pièce d'identité en cours de validité</span></strong><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">.</span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 38.8pt; text-align: justify; text-indent: -18.0pt; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">·</span><span style="font-size: 7.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">         </span><strong><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">Le choix d'un bon code secret (de préférence différent de votre année de naissance)</span></strong></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 38.8pt; text-align: justify; text-indent: -18.0pt; mso-line-height-alt: 11.25pt;"><strong><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">NB : </span></strong></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman';"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif;">Si vous avez le service <span style="mso-spacerun: yes;"> </span>Orange Money Banque (OMBA) </span></strong></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman';"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif;">Si votre compte est plafonné <span style="mso-spacerun: yes;"> </span></span></strong></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman';"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif;">Si vous votre solde est supérieur à 25000F, </span></strong></p> <p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman';"><span style="mso-list: Ignore;">-<span style="font: 7.0pt 'Times New Roman';">       </span></span></span><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Times New Roman',serif;">Si vous avez effectués un changement de carte SIM de moins de 48H</span></strong></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: justify; mso-line-height-alt: 11.25pt;"><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: FR-SN; mso-fareast-language: FR;" lang="FR-SN">Vous pouvez vous-même débloquer ou réinitialiser votre compte en cliquant <a href="/questions/2573380-debloquer-reinitialiser-code-compte-orange-money"><span style="color: windowtext;">ici</span></a> </span></p></div> <div class="body-ft"></div> </div> Tue, 31 Mar 2020 14:53:36 GMT https://assistance.orange.sn/questions/2281867-recuperer-reinitialiser-code-compte-orange-money/answers/5439745 https://assistance.orange.sn/questions/2281867-recuperer-reinitialiser-code-compte-orange-money/answers/5439745 5439745 answer 0 https://assistance.orange.sn/users/8740817 https://dimelo-answers-production.s3.eu-west-1.amazonaws.com/268/4c99ffb7ac969e7c/forum_normal.png?3389a2e 2281867 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p class="MsoNormal" style="text-align: justify; line-height: 150%;"><strong style="mso-bidi-font-weight: normal;"><span style="font-size: 12.0pt; line-height: 150%; font-family: 'Times New Roman','serif'; color: black; mso-themecolor: text1; mso-ansi-language: FR-SN;" lang="FR-SN">Comment récupérer ou réinitialiser le code de son compte Orange Money ?</span></strong></p></div> <div class="body-ft"></div> </div>