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Top Up Problem from App Ding

I am having trouble purchasing a top up for my orange account from the app ding. I contacted Ding, and they said the problem is that orange is saying I have exceeded the amount of credit that I can have, but I do not have any credit on my phone so I do not understand this. Please fix the problem so I can buy a top up from the app ding for my account.

Elmiry
Elmiry

Elmiry

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Good morning Elmiry
You are talking to Orange customer service from Senegal.
We do not offer the possibility for our cutomers to top up with the app ding.
Please contact the Orange customer service from your country for further assistance.
Expert Orange